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Support

We are here to help. If you have any questions please contact us at support@reigningchamp.com

HOLIDAY FAQ

What are your Boxing Day promotions?

From Dec. 26th to Dec. 30th, select items on reigningchamp.com and at Reigning Champ flagship stores will be marked down 25%.

All web orders over $200 are eligible for complimentary shipping to Canada and the United States.

 

What is your holiday return policy?

Full price merchandise purchased after December 1st, 2018 may be returned for online credit until January 15th, 2019.

All discounted items are final sale and not eligible for return.

Reigning Champ only accepts returns from Canada and the USA.
All international orders are Final Sale.

 

Can I make a change to my order?

If you would like to make a change to your order, please email support@reigningchamp.com as soon as possible.

Please include your order number and any relevant information (i.e. size, colour, updated shipping address).

Orders that have been assigned a tracking number or picked up by FedEx/DHL cannot be cancelled or modified.

 

When will my order ship?

Reigning Champ ships via FedEx for orders to Canada, and DHL for orders to the United States and internationally. Once an order has been shipped, you will receive a shipping confirmation email with your tracking information.

All orders begin processing the following business day. Reigning Champ will ship within 2 business days after processing has begun, pending credit verification. Please note our Distribution Center is closed on the following days: Dec. 25th, Dec. 31st, January 1st.

SPECIAL NOTE ON ORDERS EXCEEDING $800

USA and International orders with a total value exceeding $800 placed between Dec. 25th – 28th will be held for shipment until January 2nd, 2019.

This delay is the result of holiday closures at our customs broker, and prevents additional duties from being charged upon delivery of your purchase.

 

How do I request a return or exchange?

If you wish to return your purchase, please email support@reigningchamp.com with your order number included in the subject line.

In your email please specify the reason behind your return, as well as a description of the item(s) you wish to return.

Process for Returns