Need help? Email us at firstname.lastname@example.org. You can also call or send a text to 1-833-375-7294.
Monday-Friday: 8 a.m. – 4 p.m. PT
RETURNS & EXCHANGES
Once your order is fulfilled you have 30 days to begin a return. You will receive a return label via email.
We are currently unable to accept returns from outside Canada and the USA.
Our retail stores in Vancouver and Toronto are able to accept online returns. Please have your order number available for reference.
Items must be unworn, unwashed, and returned in the original packaging with hangtags attached.
Discounted items and items marked FINAL SALE are not eligible for return or exchange.
Robes, socks, underwear, swimwear, headwear, water bottles and sporting equipment are Final Sale for hygienic reasons.
RECEIVED A GIFT?
Gifts are eligible for exchange or store credit. If you have received a gift, please email email@example.com
If you would like to exchange an item you purchased, please initiate a return via the links above and place a new order at your convenience.
A restocking fee enable us to offer pre-paid return labels for all orders. This fee helps cover the cost of shipping, as well as inspecting and processing your return at our Vancouver warehouse.
This expense is not built into our prices because we believe in making our products available to you at the fairest possible cost.
Canadian returns are subject to a $10 restocking fee.
USA returns are subject to a $20 restocking fee due to international shipping costs.
For any questions or concerns regarding our return process, please contact firstname.lastname@example.org