Need help? Email us at email@example.com, or give us a call at 1-833-375-7294.
All orders with complimentary face masks included are eligible for exchange or store credit only.
All discounted items are final sale and cannot be returned.
To initiate a return, please contact us no later than 30 days after making your purchase.
All full-priced items are eligible for a refund. Items must be unworn and unwashed, and returned in the original packaging with hangtags attached. A copy of your receipt or proof of purchase must also be included with the return.
Items marked FINAL SALE are not eligible for return.
Socks, underwear, swimwear, headwear, water bottles and sporting equipment are final sale for hygienic reasons.
Reigning Champ does not accept returns from outside Canada or the USA. All international orders are Final Sale.
We are honouring an extended return period for customers unable to make a local return due to the closure of our flagship stores.
SPECIAL PROJECT POLICY
Special project footwear is non-refundable unless otherwise noted. All other special project items may be returned or exchanged in accordance with the Full-Priced Items policy above.
SALE ITEMS POLICY
All sale and discounted items are final sale and not eligible for a return. All items purchased with a promotional code are also a final sale and not eligible for a return. Reigning Champ does not honour price adjustments.
HOLIDAY RETURN POLICY
All regular priced merchandise purchased after December 1st can be returned for online credit until January 15th.
PROCESS FOR RETURNS
Please note Reigning Champ only accepts returns. Should you wish to exchange a product, simply return the product back to us and purchase the new size or style that you are looking for.
To return a product, please email firstname.lastname@example.org, with the subject line “return request _ your name _order number”. Return requests must be emailed within 30 days upon receipt of your purchase. In your email please specify the reason behind your return, as well as the merchandise style number and description of the item(s) you wish to return. Footwear must be shipped back inside another box to prevent damage to the original shoebox packaging. Once your request has been emailed and the return is approved, Reigning Champ will provide you with an online return authorization number (ORA#) via email. Please include the ORA# with the package you are returning.
The return process will be completed if the merchandise is returned to Reigning Champ within 30 days from the date your ORA# was issued.
If a return request or returned merchandise falls outside of the 30 day time frame, we unfortunately will not be able to accept the return.
Please send your returned item(s) in one shipment to:
CYC Design Corporation
7307 Meadow Ave
Burnaby, BC V5J 4Z2
Once your return has been received by our distribution centre in Vancouver, Canada, you will be refunded the amount paid on your credit card, less original shipping costs.
Please note, you are responsible for all shipping and customs charges associated with returning an order.
Item(s) returned without an ORA# will also not be accepted, and will be sent back to you at your expense. Reigning Champ reserves the right to reject any returns that do not comply with the policies outlined above. Any returns that are not authorized will be sent back to you at your expense and a refund will not be granted.
Please understand that Reigning Champ is not responsible for packages lost or damaged in transit.
For any questions or concerns regarding the return process, please email email@example.com
For any questions or concerns please email firstname.lastname@example.org. Our customer service team is available Monday-Friday 11am – 6pm (weekends and holidays excluded). While we try to respond to all inquiries day of, some requests may take up to 48 hours to reply to.