Chevron Up Chevron Down Chevron Left Chevron Right Chevron Right Cart Icon Search Icon

Support

Need help? Email us at support@reigningchamp.com. You can also call or send a text to 1-833-375-7294.

Monday-Friday: 8 a.m. – 4 p.m. PT

All orders ship from our warehouse in Vancouver, British Columbia. You will receive an email with tracking information when your order has shipped. After receiving your shipping confirmation, please allow 24 hours for the shipment status to update.

 

ORDER PROCESSING

Our distribution centre is open from Monday to Friday, and all orders begin processing on the next business day. Orders placed on Friday will begin processing on the following Monday. We strive to ship all orders 48 hours after processing has begun.

Transit Time: Please expect 3-5 business days transit time within Canada and the USA, and 7-9 business days for international transit. Delivery times do not include weekends or holidays.

Overnight/Priority Shipping: The cutoff for priority shipping is 9 a.m. Pacific Time from Monday to Friday. Orders placed before 9 a.m. will ship on the same day. Orders placed after 9 a.m. will ship on the next business day. An order placed at 10 a.m. on Friday will ship on the following Monday.

Customs & Duties: When international orders reach their destination country, they may be subject to customs clearance procedures which may cause delays beyond original delivery estimates. Additional fees may also be incurred dependent upon the destination country’s import laws.

Reigning Champ is not responsible for the payment of any duties and taxes not included in the original purchase price.

 

CANADA SHIPPING RATES

Orders with a subtotal exceeding $50 receive free express shipping.

Flat rates:

Canada Post Expedited Parcel – $12 CAD
Fedex Economy® – $12 CAD
Fedex Standard Overnight® – $22 CAD (Signature Required)

 

USA SHIPPING RATES

Orders with a subtotal exceeding $50 receive free express shipping.

Flat rates:

Fedex International Economy® – $14 USD
Fedex International Priority® – $30 USD (Signature Required)

 

GLOBAL SHIPPING RATES

Orders with a subtotal exceeding $400 receive free express shipping.

Flat rates:

Fedex International Economy® – $30 USD (Signature Required)
DHL Express Worldwide – $30 USD (Signature Required)

 

LOST SHIPMENTS

Reigning Champ is not liable for shipments lost in transit.

If your order status is Delivered, please check the vicinity of your home to ensure it was not dropped at a side door, lobby, or mail room, and ask your neighbours if they may have received it for you. Carriers also occasionally mark packages as Delivered before they’re dropped off.

If you believe your shipment has been lost, please contact our Customer Support team and we will attempt to locate your package.

As a fraud prevention measure, we cannot issue refunds for lost packages under any circumstances.