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Support

Need help? Email us at support@reigningchamp.com. You can also call or send a text to 1-833-375-7294.

Monday-Friday: 8 a.m. – 4 p.m. PT

Orders ship from our warehouse in Vancouver, British Columbia. You will receive an email with tracking information when your order has shipped. After receiving your shipping confirmation, please allow 24 hours for tracking to update.

 

HOLIDAY SHIPPING

All orders to Canada and the USA receive free holiday shipping. December 21st at 12 p.m. PT is the deadline to place an online order for holiday arrival.

 

ORDER PROCESSING

Our distribution centre is open from Monday to Friday. Orders placed before 12 p.m. Pacific Time will ship on the next business day.

Examples: An order placed at 10 a.m. on Thursday will be shipped Friday, but due to the weekend, will not arrive until the following week. An order placed on Friday morning will ship on the following Monday.

Transit Time: Estimated transit times begin when you order is shipped, and do not include weekends or holidays.

Customs & Duties: When international orders reach their destination country, they may be subject to customs clearance procedures that cause delays beyond original delivery estimates. Additional fees may also be incurred depending upon the destination country’s import laws.

Reigning Champ is not responsible for the payment of any duties and taxes not included in the original purchase price.

 

CANADA SHIPPING

Standard – $12 flat rate for orders below $50, dispatched via Fedex Economy®

Express – $16 flat rate, dispatched via Fedex 2Day®

Priority – $22 flat rate, dispatched via Fedex Priority Overnight®

Orders to post office boxes are dispatched via Canada Post Expedited Parcel (Standard) and Canada Post Xpresspost (Express).

All orders to Yukon Territory, Northwest Territory, and Nunavut are dispatched via Canada Post Expedited Parcel.

 

USA SHIPPING

Standard – $12 flat rate for orders below $50, dispatched via Fedex International Economy®

Express – $22 flat rate, dispatched via Fedex International Priority®

 

GLOBAL SHIPPING

Orders with a subtotal exceeding $400 receive free shipping via Fedex International Economy®

Orders with a subtotal below $400 ship for a flat rate of $30 USD.

 

LOST SHIPMENTS

Reigning Champ is not liable for shipments lost in transit.

If your order status is Delivered, please check the vicinity of your home to ensure it was not dropped at a side door, lobby, or mail room, and ask your neighbours if they may have received it for you. Carriers also occasionally mark packages as Delivered before they’re dropped off.

If you believe your shipment has been lost, please contact our Customer Support team and we will attempt to locate your package.

As a fraud prevention measure, we cannot issue refunds for lost packages under any circumstances.

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