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Support

Need help? Email us at support@reigningchamp.com, or give us a call at 1-833-375-7294.

HOLIDAY SHIPPING

To receive your package before December 25 your order must be placed by 9 A.M. PST on the following days:

Friday, December 18 – Atlantic Provinces & Thunder Bay
Monday, December 21 – USA & Rest of Canada

Orders placed December 23 – December 28 will ship by December 30.

Orders placed December 29 – January 4th will ship after January 5th.

You will receive an email with tracking information when your order has shipped.

 

LOCAL DELIVERY

After our holiday shipping deadline, contactless delivery for holiday orders over $100 will be available in Vancouver and surrounding areas.

From Dec. 21 at 9 A.M. until Dec. 22 at 11:59 P.M. you may select Local Delivery as a shipping method at checkout.

If Local Delivery does not appear as a shipping option, your shipping address is outside of our delivery area.

Our delivery area includes: Vancouver, Burnaby, Richmond, New Westminster, Coquitlam, Port Coquitlam, Port Moody, Maple Ridge, North Vancouver, West Vancouver, Squamish, and Whistler.

Local orders will be personally delivered by our team on Dec. 23 and Dec. 24.

 

CANADA SHIPPING RATES

Orders with a subtotal exceeding $50 receive free express shipping.

Flat rates:

Canada Post Expedited Parcel – $12 CAD
Canada Post Xpresspost – $12 CAD
Fedex Economy® – $12 CAD
Fedex Standard Overnight® – $22 CAD (Signature Required)

 

USA SHIPPING RATES

Orders with a subtotal exceeding $50 receive free express shipping.

Flat rates:

Fedex International Economy® – $14 USD
Fedex International Priority® – $30 USD (Signature Required)

 

GLOBAL SHIPPING RATES

Orders with a subtotal exceeding $400 receive free express shipping.

Flat rates:

Fedex International Economy® – $30 USD (Signature Required)
DHL Express Worldwide – $30 USD (Signature Required)

 

ORDER PROCESSING

All orders begin processing the following business day. Please note, orders placed on Friday will begin processing on the following Monday as our shipping department closes over the weekend. Reigning Champ will ship within 48 hours after processing has begun.

Please expect 2-3 business days for shipping within Canada and the USA, and 7-9 business days for international shipping. Delivery times do not include Saturday, Sunday, or statutory holidays.

When international orders reach their destination country, they may be subject to customs clearance procedures which may cause delays beyond original delivery estimates. Additional fees may also be incurred dependent upon the destination country’s import laws. Reigning Champ is not responsible for the payment of any duties and taxes not included in the original purchase price.

LOST AND DAMAGED ITEMS

Reigning Champ is not liable for damages incurred during transit. Goods damaged in transit are the responsibility of the shipping provider and we do not assume any liability for lost or damaged packages.

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